Customer Complaint Prioritization

Banks (or customer service department of large companies), receive thousands of complaints on a daily basis and thus it becomes increasingly difficult to go through all these complaints and connect with the customer. Additionally, the complaints are often wrongly classified and it becomes time consuming to go through each complaint and redirect it to the relevant departments and these slow processing times also leads to slower response times to the customers. Also, the complaints which have higher priority and should be addressed immediately get sidelined due to lower priority complaints in the queue. Thus, it is critical for banks and large companies to have a customer complaint prioritization application to increase their response times and address higher priority customer complaints sooner.