• Work closely with the application support team.
• Monitor critical applications and services to minimize downtime and ensure their availability.
• Collaborate with DevOps teams to maintain and monitor CI/CD pipelines.
• Deploy new versions to production environments.
• Work with project teams to ensure the reliability and maintainability of new and modified releases.
• Provide input to risk management practices that will anticipate reliability-related incidents that could adversely impact operations.
• Document processes and monitor application performance metrics.
• Continuously improve proactive monitoring alert configuration and incident response processes to increase reliability and reduce Mean Time to Recovery (MTTR ).
• Optimize performance and cost efficiency through continuous monitoring, trend analysis, and fine-tuning.
• Monitor any abnormal usage that can impact the cost or performance and take corrective actions.
• Proactively implement preventive measures to improve system reliability.
• Maintain runbooks, Standard Operating Procedures (SOPs), diagrams, and documentation for swift incident response.
• Conduct post-incident reviews to improve reliability and contribute to the development of resilience strategies.
• Achieve Service Level Indicators (SLIs) that are set to meet reliability objectives.

Bachelor’s degree or an equivalent professional qualification.

• Experience in SRE/DevOps with a focus on Ops.
• 1-2 years of experience in AWS Cloud Infrastructure.
• Familiarity with CI/CD pipelines and version control systems.
• Experience in Project Management and issue tracking tools such as JIRA/SysAid.

Technical Knowledge

• Good Understanding of AWS key services (EBS, S3, AWS Compute, Storage, RDS etc).
• Good Understanding Kubernetes or any Container Orchestration System.
• Knowledge of Infrastructure as a Code.
• Linux system administration knowledge.
• Knowledge of RDBMS and Document databases.
• Knowledge of Monitoring tools including AWS CloudWatch and NewRelic.
• Additional certification in Microsoft, Linux, Cisco, AWS or similar technologies is a plus.

• Communication
• Customer Centricity
• Business & Market Acumen
• Psychological Safety
• Empathy
• Growth Mindset & Learning Agility
• Ethical and Vigilant
• Digital Mindset
• Operational Excellence
• Teamwork
• Analytical thinking